Second-lockdown? Give an example of a time where you have dealt with a customer complaint? Why corporate banking? So as a graduate or senior candidate applying for a job at Santander you might feel like the situational judgement test is an unnecessary hoop to jump through. Thank you Boydy1 for your detailed Q & A for Santander Telephone interview. They are likely to involve some competency-based questions, as well as motivational and technical questions. The format of the day will be as follows: 1. We're pros at this…. Their answer was virtually the same… They said 2 or 3 days but allow a whole week. Santander Online Application. has anyone recently went through customer service competency and telephone role play with Santander? how did the customer react? Interview. graduate-jobs.com, Questions you could be asked are as follows: Why do you want to work for Santander? 11 Santander Gerente interview questions and 16 interview reviews. Advice needed!! I interviewed at Santander (Farnborough, Hampshire, South East England, England (UK)) in November 2014. The process took 2 weeks. ... 10 years ago. Credit analysts facilitate credit risk management by measuring the creditworthiness of the individual or a firm. Over the past few days there have…, Bored? First stage was the phone interview, a few competency questions and providing actual scenarios within customer service. I interviewed at Santander in October 2019. What do you think you would be doing on a day to day basis? Top Credit Analyst Interview Questions and Answers. Something like - Good customer service is listening to customer and assessing their needs. There are roughly 25 questions that you must be prepared for when having an interview. Fast track application sent in November and had assessment centre in February. Second part was about competency based questions including: Finally I was given the chance to ask them any questions and I took bodydy’s direct advise on that one so thank you! Following this, a logical reasoning test, followed by 1:1 competency based questions. Describe a time when I had to make my own decisions and use my own initiative without supervision. 17 November 2020: If at all. What markets does Santander operate in? Customer support and determination to work. See all 99. Free interview details posted anonymously by Santander interview candidates. Tell me about a time when you had to make an important decision ? How did working as a group work towards meeting the target/aim? Some great insight into the customer services dogma being tested. awkward Pre employment questions: Interview questions, NHS: Telephone interview for santander - competency based questions: competency based questions likely to be asked in an interview I have an one on one interview with Santander in Islington for the position customer service advisor. October is traditionally one of the busiest months in the graduate recruitment calendar. Upvote 1. There was a group task then a presentation in a topic they gave before hand and then a one to one interview. Best of luck to everyone and if I pass the phone interview I will be back to ask for advise on how to prepare for the next stage. Asked 7 August 2017. The Lloyds Banking Group 2020 - 2021 graduate campaign is now live. We're pros at this…, Barclaycard – Payment Specialist (Field Sales), Tax Graduate Trainee (Specialist) - Nationwide, Graduate Schemes - Financial Management and Internal Audit. Answer See 27 answers. Rate your interview and receive a £5 Amazon voucher. There were 7 questions, all motivation/competency based. If at all. October is traditionally one of the busiest months in the graduate recruitment calendar. Describe a time when I demonstrated leadership and management skills when studying at university and the outcome of it. Copyright © 2000-2021 graduate-jobs.com Ltd. All rights reserved. I was told I would hear back in 2-3 days and half an hour later I had an e-mail to say I had been successful in the Interview and I will be contacted in regards to the next stage. Energetic and must have great attitude. It was a very professional and well conducted video interview process that involved a series of questions a lot of which related to the specific job role with less of a focus on general competencies. I interviewed at Santander (Leeds, England (UK)) in February 2019. Through the TalentLink integration, Santander can also access the candidates’ assessment results. It started off with a presentation about Santander, followed by an ice breaker and then a numerical and data accuracy test. Expect Q&A session at the end. You have 1 minute to prepare your answer and 3 minutes to answer. 99 questions about working at Santander. Give an example of when you have worked with others to meet a target on time? I did notice you spelt whether in the wrong context of weather, so you might want to brush up on your spelling skills before you move forward to the common verbal reasoning tests. Following this, we were given some information about a customer to prepare for a role play assessment with a team manager and then there was a competency … Keep smiling. - It is vital you ask a question to seem interested and keen. Complete an idea in FinTech challenge #youwritewhatsnext presentation, and present it to a panel on the day, the idea is technology based and used at a bank or financial institute. Motivation Questions Why financial sector? They started by asking why I am leaving my current role? Keep the company values in mind at all times as you will be supervised and watched even when not in a formal interview setting. What questions did they ask during your interview at Santander? The process took 3 weeks. Candidates need to complete an online application form as the first stage of the recruitment process. Over the past few days there have…, Lighthearted ways to deal with that precious indoor time. or If I am successful what is the next stage? Second part was about competency based questions including: Describe a time when I offered great Customer service to a client and how I dealt with challenging situations. 30 October 2020: Give an example of when you had a challenging task but still managed to accomplish it? 6 November 2020: Following this, a logical reasoning test, followed by 1:1 competency based questions. Answered 6 July 2018 - Credit Recovery Technician (Former employee) - Lisbon. 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Are currently recruiting into six separate graduate programmes - Banking and retail as you… we have graduate and undergraduate in.